GROUP SERVICE DATA ARE DISPLAYED ON TWO SECTIONS OF THE STANDARD SERVICES REPORT – THE DIRECT CLIENT SERVICES SECTION AND THE COMMUNITY, INSTITUTIONAL AND GROUP SERVICES SECTION. SHOULD THESE TWO SECTIONS REFLECT IDENTICAL NUMBERS OF SERVICE HOURS?

No, because the numbers reflect different things. Direct Client Service reports the total number of service hours provided to clients under each ID number. Community, Institutional and Group Services reflects presentation (or session) length time and staff time spent on those group sessions. For example, if two staff persons co-facilitate a 1-hour Adult Group Counseling session to five (5) clients:

• In the Direct Client Service section of the report, you will see five (5) Adult Group Counseling hours, because five (5) clients received an hour of service. Five (5) clients x one (1) hour = five (5) client service hours.
• In the Community, Institutional and Group Services section, you will see one (1) Presentation Hour because this represents the session length no matter how many clients attended or how many staff facilitated the session. You will also see two (2) Staff Conduct Hours because even though the group service lasted just one (1) hour, two (2) staff persons provided service for that full hour.