I CAN’T FIND THE ID NUMBER OF A DV CLIENT THAT HAS ATTENDED A GROUP SESSION. HOW DO I ENTER THE SERVICE FOR THAT CLIENT?

Most likely, the ID number is not showing up in the Available Clients list because the default search criteria used to create that list exclude the client you are looking for. The default list shows ONLY those Client IDs who received any type of group service within the last 90 days. A client who never received a group service before will not appear in this list.

• If there are dates entered in the Group Service Date fields, try removing the dates from the Group Service Date fields entirely and use another search field, such as First Contact Date, Client ID, or Client Type.
• If you still cannot find your client, try searching with all the search fields blank. This will produce a list of all clients ever served by your agency. The list will be long, but Client IDs are listed in alphanumeric order so you should be able to find the client fairly easily.