WHERE DO I DOCUMENT ON-CALL HOURS THAT VOLUNTEERS AND DV STAFF PROVIDE?

This is not required, but if your agency wishes to track this information, enter this under ServicesOther Staff Activities. If you do not see “On-Call Hours” as an option in the Other Staff Activity drop-down menu, you may add it by clicking Administration  Lookup Lists  Other Staff Activities. Remember that if staff and/or volunteers respond to and serve victims during an on-call shift, those hours should be entered as direct client services.