DO I DOCUMENT ANY DATA IN A CLIENT’S SERVICE LOG IF THE CLIENT CALLS TO CANCEL A COUNSELING APPOINTMENT?

If you wish to track no shows and cancellations for services, you may do this on the Services > Direct Client Services > No Show/Cancellation tab. Do not document hours of service for the time you waited for the client if a service is not provided (i.e. client doesn’t show up at court). Simply enter a No Show record and make a note in the client’s paper file.